Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

In addition to our 30-day return policy we offer a one-year limited warranty period from the date your product is purchased.

Return Policy

You have 30 days to return your purchase for a refund, as long as the product is in an unused and resalable condition, you’ll also need the receipt for proof of purchase.

Terms & conditions

You can return your item(s) within 30 days of delivery.

• Item(s) must be in its original condition.
• Item(s) must be fully sealed and unopened.
• Item(s) is not damaged or altered in any way.
• Wrong or defective item(s) is delivered to you.

IMPORTANT: Please contact us before making a return.

To begin initiating a return, within 30 calendar days of delivery, you MUST reach out to our customer support team at support@skinbay.co.nz to confirm the return. Any return without the confirmation will be void

If your return is accepted, we will give you instructions on how and where to send your package.

• We do not provide return shipping labels.
• Shipping on returns is not free. You are responsible for all postage and packaging fees associated with your return.

Limited Warranty

Our Limited Warranty covers any defects in material or workmanship under normal use during the warranty period. During the warranty period, SkinBay will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance.

Limited Warranty does not cover

The Limited Warranty does not cover any problem caused by conditions, malfunctions or damage that have not resulted from defects in material or workmanship. This includes if any damage has been incurred after delivery, any attempts made to alter the product or if it has been dropped or broken.

You can always contact us for any return question at hello@skinbay.co.nz

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Due to the health and safety concerns of some of our products, returns must be unopened with the seals intact. A return is sent back to us at your cost. If you are experiencing a technical issue, contact SkinBay to determine the problem and we will help find the most appropriate solution for you. We are based in Christchurch, New Zealand, and we can be contacted during normal business hours Mon-Fri 9-5pm.

Contact us at SkinBay To learn more about our products, or our warranty, contact us by phone at 0274436495 or via email at support@skinbay.co.nz

Unfortunately, we cannot accept returns on sale items or gift cards.